FAQ

All of our pieces are handmade by master bench jewelers. All of our jewelry is made once the order is placed.  We ship every order in 7-10 business days.   If you need an order sooner please contact us or email us directly at cm@chincharmaloney.com or call 503-946-8227.

Why ChincharMaloney jewelry?

Chinchar/Maloney Fine Jewelry is both trend setting and timeless.  We create classic pieces with a fresh and unique twist.  We strive to provide meaningful pieces that become part of your life's story whether it's a one-of-a-kind engagement ring, a piece that contains the birthstones of all the most important people in your world, or simply that time you decided to spoil yourself with a special piece of jewelry.

How will you ship my order?

We offer free domestic and international insured shipping.  Please go to our policies and procedures page for all information on shipping times and shipping methods here: policies and procedures

Do you resize the ring if it doesn’t fit?

We do resize rings and we offer a free re-size after you receive your ring as well. For your convenience, we will include a finger sizer in the package with your ring.  Send the ring back to us with the ring sizer at the size you need and we will cover the re-size and the shipping back to you.  Contact us to arrange this and for shipping instructions.

Do you make custom engagement rings?

We make custom engagement rings and other types of jewelry all the time.  Read more about the custom process hereContact us and we will guide you through the process from start to finish. You can also call us at 503-946-8227.

Can I meet with you in person?

We love to meet our clients in person. We meet by appointment only. Please contact us or directly at cm@chincharmaloney.com or call 503-946-8227 to set up an appointment.

Are there inclusions or rough surface areas on the natural diamonds?

Each natural diamond is a one of a kind and there can be surface inclusions and rough areas.  This is unique to each diamond and gives it real character and part of what makes it a true one of a kind.  Read more about our diamonds here.

How do I care for my jewelry?

Care instructions for your jewelry can be found here.  We also include care instructions in your package with your jewelry.

It's a good idea to have your jewelry examined at least once a year by Chinchar/Maloney. We do this for a small fee of $85 where every setting and mounting is checked and tightened. In addition to performing any necessary repair work, we will expertly clean and polish your jewelry at no additional cost.  Contact us if you are interested in this service.

How do I insure my ring?

Many insurance companies don’t require an appraisal to insure diamond jewelry. Typically, they can insure based on the purchase price with an itemized invoice. However, we do offer appraisals on our rings by a GIA certified gemologist that specializes in rustic diamonds. Please inquire for more information.

Are your diamonds and gems ethically sourced?

All of our diamonds and gems are ethically sourced by dealers who adhere to the Kimberley process.  Read more about our diamonds here.

What type of metal is used in ChincharMaloney jewelry?

We use recycled 14 karat white, yellow and rose gold. We also use 18 karat and 24 karat upon request by the client.

Do you offer engraving?

We have engravers who we work with and engraving can be arranged for a fee to be determined. Please keep in mind that certain items of jewelry may not be able to be engraved due to design.

Can you make me a ring that I saw from another designer?

We do not copy other designers’ work due to ethical reasons.

Can I buy just a diamond or gem from you?

We do not sell individual diamonds or gems.

Can you set a diamond or gem in a ring setting I already own?

We only set diamonds or gems in ring settings we have made.

Can you use a diamond or gem that I own?

We currently do not work with client owned diamonds or gems.

Can I use my own gold?

We currently do not work with client owned gold or metals.