When will you ship my order?
All of our pieces are handmade by master bench jewelers. We ship in stock items in 3-10 business days. Shipping times for made to order items will vary. If you need an order sooner or have any questions about shipping times please contact us or email us directly at email@example.com or call 503-946-8227.
How will you ship my order?
We offer free domestic and international insured shipping. Please go to our policies and procedures page for all information on shipping times and shipping methods here:policies and procedures
Do you resize the ring if it doesn’t fit?
We do resize rings and we offer a free re-size after you receive your ring as well. For your convenience, we will include a finger sizer in the package with your ring. Send the ring back to us with the ring sizer at the size you need and we will cover the re-size and the shipping back to you. Contact us to arrange this and for shipping instructions.
Do you make custom engagement rings?
We make custom engagement rings and other types of jewelry all the time. Read more about the custom process here. Contact us and we will guide you through the process from start to finish. You can also call us at 503-946-8227.
What kind of paperwork or certification does my ring com with?
Your item will arrive with a CHINCHAR•MALONEY certificate containing all of the information about your piece. If you would like additional certification we can arrange to have your item appraised by a GIA certified, 3rd party appraiser for $100. Pieces costing $6000.00 or more come with a free appraisal.
Should I insure my ring?
Yes, we recommend that you insure your ring for replacement value. Although rare, accidents can happen and if your gem or diamond becomes damaged we can work with your insurance company to find a replacement of equal value. Many insurance companies don’t require an appraisal to insure diamond jewelry. Typically, they can insure based on the purchase price with an itemized invoice. However, we do offer appraisals on our rings by a GIA certified gemologist that specializes in rustic diamonds. Please contact us for a detailed invoice or to arrange an appraisal.
Can I meet with you in person?
Are there inclusions or rough surface areas on rustic diamonds?
Each natural diamond is a one of a kind and there can be surface inclusions and rough areas. This is unique to each diamond and gives it real character and part of what makes it a true one of a kind. Read more about our diamonds here.
How do I care for my jewelry?
Care instructions for your jewelry can be found here. We also include care instructions in your package with your jewelry.
It's a good idea to have your jewelry examined at least once a year by CHINCHAR•MALONEY. We do this for a small fee of $85 where every setting and mounting is checked and tightened. In addition to performing any necessary repair work, we will expertly clean and polish your jewelry at no additional cost. Contact us if you are interested in this service.
Are your diamonds and gems ethically sourced?
What type of metal is used in CHINCHAR•MALONEY jewelry?
We use recycled 14 karat white, yellow and rose gold. We also use 18 karat and 24 karat upon request by the client.
Do you offer engraving?
We have engravers who we work with and engraving can be arranged for a fee to be determined. Please keep in mind that certain items of jewelry may not be able to be engraved due to design.
Can you make me a ring that I saw from another designer?
We do not copy other designers’ work due to ethical reasons.
Can I buy just a diamond or gem from you?
We do not sell individual diamonds or gems.
Can you set a diamond or gem in a ring setting I already own?
We only work with pieces and settings that we have created.
Can you use a diamond or gem that I own?
We can work with your heirloom gem or diamond on a case by case basis. Please contact us to discuss this.
Can I use my own gold?
We currently do not work with client owned gold or metals.