Policies & Procedures
Our Guarantee
We offer a one-year warranty on all of our pieces. Our one-year warranty covers the cost of all repairs under normal wear including the loss of small, pave diamonds for the first 12 months after purchase.
- Please note that if the ring is bent or damaged beyond what we deem normal wear and tear we will discuss repairs for a small fee.
- Please also note that if you are advised against use of materials in your custom project by us, ie a soft center stone, any damage to those materials are the responsibility of the customer and are not covered by our one-year warranty.
Beyond one year we will work with you to find a fair resolution to any problem that might arise. We stand behind our work and do our best to make sure that the quality of our craftsmanship will last a lifetime and more.
We encourage you to contact us with any needs your jewelry may have. Please be aware that we cannot guarantee another jeweler’s work and this may void our guarantee/warranty.
If an item gets damaged due to an occurrence at the hands of the customer, we would be happy to discuss repairs for a fee. Return shipping for repairs beyond the one year guarantee period is the responsibility of the customer.
Payment Accepted
We accept all major credit cards and also process payments through PayPal or Stripe. We offer financing through Klarna.
All orders, domestic and international, paid with PayPal must be shipped to the verified address on your account.
Shipping
We offer free, yes FREE, insured with signature required shipping on all domestic and international orders. You also have the option to upgrade to overnight Fed Ex shipping.
Please note that the delivery times you choose at checkout are only estimates and the actual delivery date is dependent on the carrier, and may vary accordingly. For any questions or for delivery needed on a specific date please contact us. We try our best to get every item of jewelry to our clients in the time they have requested.
International Shipping
Additional time might be necessary for custom clearance so please do plan ahead. Shipping usually takes 2 to 10 days depending on the destination. All packages will be fully insured. Additional imports, customs, and sales taxes may be added in accordance with your country's specific requirements. Chinchar/Maloney Fine Jewelry is not associated with these fees. All additional fees are to be paid by the customer at the time of delivery. Please remember that we provide free international shipping as a way to help with customs costs.
Custom, In-Stock, and Made-to-Order Items
When you order an in-stock item we ship in 3 – 10 business days depending on if there are any changes such as ring sizing, pave setting, etc. Made-to-order items are usually mailed in 7 – 14 business days, however, these shipping times will vary depending on the piece. Rest assured that you will be notified of any shipping delay at the time of your order. Again, we try our best to get every item of jewelry to our clients in the time they have requested.
A time frame for custom orders will be discussed on a case-by-case basis depending on the project.
Cancellations and Exchanges
Once your order has been submitted, any cancellations must be made in writing through email, prior to the processing of that order, which is usually within 24 hours. No cancellations are allowed once an order has been processed.
We will gladly accept returns for store credit on any item (except items that are final sale) that is in its original condition for store credit only. We do not accept any exchange requests over the phone. Please send us an email request within the 5-day time frame.
All special/customized orders (including non-stocked size orders) are final sale.
Any designs that have been altered are final sale.
All sale/clearance items are final sale.
The amount of store credit will be minus a percentage for labor on the piece and/ or re-stocking. This is to be determined by piece.
For all exchange requests, please contact us within 5 days of receiving your order and we will issue a Return Authorization Number (RA#). We require that all merchandise be shipped within 5 days from the date your RA# was issued. If RA requests or returned merchandise for exchange falls outside the above time frames, your return for exchange will not be accepted. Please note that item(s) returned without an RA# will not be accepted. Item(s) will be returned for exchange at your expense.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and the store credit will not be granted.
We reserve the right to refuse service.
Gift certificates are non-refundable and non-transferable.
For any questions or concerns regarding the return process, please contact us.
Ring Re-sizing
We offer free re-sizing with your order. If you need another re-size after you receive the ring, we're happy to do this. For your convenience, we include a ring sizer in the package with your new ring. Send the ring back to us with the ring sizer at the size you need and we will cover the re-size and the shipping back to you. Contact us to arrange this and for shipping instructions.
Our Products
Our diamonds and gemstones come from several sources that have provided us with information assuring the ethical and conflict-free origins of the diamonds and gemstones. The metals we use are largely recycled.
We disclose the details and quality of all of our gemstones in an attempt to be as accurate as possible.
We reserve the right to use images of our products, custom or otherwise, for promotional purposes.
Security and Fraud Protection
The security of your personal information is very important to us. Your order will be processed via a secure server and the personal information you submit to us will be completely protected.
We reserve the right to hold any orders pending security verification of funds and identity. This is not only to protect us but to protect you. If you have any questions please feel free to call us at 503.946.8227.
ChincharMaloney Cookie Policy
To make this site work properly, we sometimes place small data files called cookies on your device. Most
big websites do this too.
What are cookies?
A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, language, font size, and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
How do we use cookies?
A number of our pages use cookies to remember:
- Your display preferences, such as contrast color settings or font size
- If you have already replied to a survey pop-up that asks you if the content was helpful or not (so you won't be asked again)
- If you have agreed (or not) to our use of cookies on this site
Also, some videos embedded in our pages use a cookie to anonymously gather statistics on how you got there and what videos you visited. Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended. The cookie-related information is not used to identify you personally and the pattern data is fully under our control. These cookies are not used for any purpose other than those described here.